---
title: "FAQ: Frequently asked questions about Cologne | Cologne Tourism"
url: "https://www.cologne-tourism.com/service/faq"
description: "Where are the nearest toilets near the cathedral? Where can I get tickets for public transport? Here you will find the answers to your questions!"
language: "en"
breadcrumb: "Root > Homepage > Special > Service > FAQ"
---

FAQ
===

Practical questions at a glance

 

- Where can I exchange currency/money?
    
    
    - Ria Money Transfer (Hohe Straße 142, 50667 Cologne)
    - Reisebank in the  (Trankgasse 11, Bahnhofsvorplatz, 50667 Cologne)
- Where can I purchase Tickets for the public transportation?
    
    
    - At the ticket automats in the  as well as the automats inside the tram or underground lines
    - At the VRS booth in the travel desk/office (Reisezentrum) of the Central Station
    - At the KVB booth in the Central Station (located in the lower level of the train station, which leads to the underground platform)
- Where can I store my luggage?
    
    
    - In the lockers within the
    - In the luggage deposit in the Central Station (in the lobby of the Central Station)
    - A few lockers are available at the train station "Bahnhof Köln Messe-Deutz"
- Where can I find the taxis/cabs?
    
    
    - At the cab/taxi stand next to the Cologne Tourist Board, Burgmauer
    - At the cab/taxi stand at the Central Station (Bahnhofsvorplatz/Dompropst-Ketzer-Straße)
    - Taxi-Ruf Köln (Tel.: +49 (0) 221 2882)
- Where can I park my car in the center of the town/near the Cathedral?
    
    
    - Inside the underground car park at the Cathedral (Kurt-Hackenberg-Platz 2, 50667 Cologne)
    - Inside the underground car park at the Philharmonic (Bischofsgartenstraße 1, 50667 Cologne)
    - Inside the Central Station underground car park (Breslauer Platz 1, 50668 Cologne)
- Where can I get an environmental sticker for my car/vehicle?
    
    
    - At the public office in downtown Cologne (Laurenzplatz 1-3, 50667 Cologne)
    - At the auto checkpoints and auto repairs which are generally responsible for major and exhaust pipe emissions of vehicles
    - Markant Tankstelle (Rolshover Straße 420, 51105 Cologne; Tel.: +49 (0) 221 8301240, open daily 24 h)
    - SB-Tankstelle Z. Hariklar (Schmittgasse 44, 51143 Cologne; Tel.: +49 (0) 2203 982111, opening hours Saturdays and Sundays: 8 a.m. till 8 p.m., Monday till Friday: 7 a.m. till 9 p.m.)
    - SB-Tankstelle Keimes (Dellbrücker Hauptstraße 9-11, 51069 Cologne; Tel.: +49 (0) 221. 684754, opening hours Sundays: 8 a.m. till 10 p.m., Monday till Saturday: 7 a.m. till 10 p.m.)
    
    More information on the .
- Where are the nearest bathrooms/restrooms in Cologne?
    
    
    - Mc Clean-WC Center in the  (E-Passage, open 24 h)
    - WC on the southwest corner of  (down the stairs, where you would also enter the tower of Cologne Cathedral, Monday till Sunday: 8 a.m. till 9 p.m.)
    - All public toilets provided by the City of Cologne:
- Where are the closest Pharmacies to the Central Station and Cologne Cathedral?
    
    
    - There is a Pharmacy (Apotheke im Hauptbahnhof) inside the  (located at the platforms 10 & 11 at the backside exit towards Breslauer Platz)
    - Dom-Apotheke (Bahnhofsvorplatz 1, 50667 Cologne)
- Where can I find the next baby-care or baby changing room in the city centre?
    
    
    - Mc Clean-WC Center in the  (E-Passage, open 24 h)
    - Railway mission in the Central Station (children's lounge, platform 1 E, accessible by elevator). 
         The room can also be used for undisturbed breastfeeding. It is possible to heat food in the microwave. 
         The railway mission is open daily from 7.00 - 19.00 hrs.
    - In the DM supermarket (Minoritenstraße 1, 50667 Cologne)
- Where can I charge my mobile phone?
    
    
    - You can find lockers in the  where it is also possible to charge mobile phones (A-Passage, next to the staircase leading to platform 1).
- Where can I rent a wheelchair?
    
    
    - The station mission offers to lend a wheelchair on deposit. It is important to call in advance, as a vehicle must always remain in the station mission. 49 (0) 221. 1395-438. The railway mission is open daily from 7.00 - 19.00 hrs.
         The offer is free of charge, but you are welcome to make a donation.
    - At the company Stortz (Fleischmengergasse 49-51, 50676 Cologne; Tel.: +49 (0) 221 949755 0, open Monday till Friday: 9:30 a.m. till 6 p.m., Saturdays: 10 a.m. till 2 p.m.).
- Where can I purchase Tickets for long distance busses or FlixTrain?
    
    
    - At the travel agency LufthansaCityCenter Frenzen on Breslauer Platz (Johannisstraße 54, 50668 Cologne)
    - At the Kiosk at the roundabout on Marzellenstraße
    - On the websites or via the apps of the different proprietors of long distance busses and trains
- How do I get to the trade fair grounds of Koelnmesse?
    
    
    - From the  you can take the S-trains S 6-19, all generally departing from platform 10
    - Regional trains leaving from Central Station to Köln Messe-Deutz
    - You can use the underground lines no. 3 or 4 from the stations Neumarkt or Appellhofplatz and get out at the stations Köln Messe-Deutz or Koelnmesse
    - The tram lines no. 1 or 9 depart from Neumarkt or Heumarkt and bring you to the stop Köln Messe-Deutz
- How do I get to the airport form the Central Station?
    
    
    - With the train lines S19, RB27 or RE6 to the station  (approx. 15 minutes travel time).