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Service Centre

KölnTourismus Service-Center ©Dieter Jacobi, KölnTourismus GmbH

Visit Cologne and need information about organised tours, museums, theatre opening hours, current event calendar or public transport? Just Stop by our Service Centre at the Cathedral. Anyway, it doesn’t matter where the shoe pinches whilst staying in our beautiful cathedral city – we have certainly something up our sleeve. And should something be all Greek to you, no problem: we speak fluent English as well as Spanish, French, Italian and more.



Opening and Operating Hours

Mondays - Saturdays:  09:00 a.m. – 08:00 p.m.

Sundays and public holidays:  10:00 a.m. – 05:00 p.m.



Special opening times

Christmas and New Year:
Sunday, 24th December.2017: 09.00 a.m. to 01.00 p.m.
Monday, 25th December 2017: closed
Tuesday, 26th December.2017: 12.00 a.m. - 04.00 p.m.
Saturday, 31st December 2017: 09.00 a.m. - 01.00 p.m.
Sunday, 1st January 2018: closed

Carnival 2018:
Thursday, 08th February 2018: 09.00 a.m. - 02.00 p.m.
Sunday, 11th February 2018: 10.00 a.m. - 01.00 p.m.
Monday, 12th February 2018: 09.00 a.m. - 12.30 p.m.





Cologne Tourist Board
Kardinal-Höffner-Platz 1
D - 50667Cologne
+49 (0) 221. 34643-0
+49 (0) 221. 34643-429
info‎ @ ‎

Access for People with Mobility Impairments

Our Service Centre allows direct level access at ground floor level. With a slight push, the twin swing glass doors open easily. Door opening width in its full open position is 1.64 metres (5.38 feet).


15 metres from the entrance door there is an elevator (0.9 m x 1.4 m, 2.95 ft. x 4.59 ft.) to take you to our SouvenirShop at the basement level or meetings and events on the gallery at the intermediate storey.


To borrow a European disabled toilet key, you must leave a security.


Assistance dogs are welcome of course.

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