Visit Cologne and need information about organised tours, museums, theatre opening hours, current event calendar or public transport? Just Stop by our Service Centre at the Cathedral. Anyway, it doesn’t matter where the shoe pinches whilst staying in our beautiful cathedral city – we have certainly something up our sleeve. And should something be all Greek to you, no problem: we speak fluent English as well as Spanish, French, Italian and more.
Opening and Operating Hours
Mondays - Saturdays: 09:00 a.m. – 08:00 p.m.
Sundays and public holidays: 10:00 a.m. – 05:00 p.m.
Special opening times
Thursday, 23th February 2017: 09.00 a.m. - 03.00 p.m.
Sunday, 26th February 2017: 10.00 a.m. - 01.00 p.m.
Monday, 27th February 2017: 09.00 a.m. - 12.30 p.m.
Christmas and New Year:
Sunday, 24th December.2017: 09.00 a.m. to 01.00 p.m.
Monday, 25th December 2017: closed
Tuesday, 26th December.2017: 12.00 a.m. - 04.00 p.m.
Saturday, 31st December 2017: 09.00 a.m. - 01.00 p.m.
Sunday, 1st January 2018: closed
Our Service Centre allows direct level access at ground floor level. With a slight push, the twin swing glass doors open easily. Door opening width in its full open position is 1.64 metres (5.38 feet).
15 metres from the entrance door there is an elevator (0.9 m x 1.4 m, 2.95 ft. x 4.59 ft.) to take you to our SouvenirShop at the basement level or meetings and events on the gallery at the intermediate storey.
To borrow a European disabled toilet key, you must leave a security.
Assistance dogs are welcome of course.