Service Centre

Dear visitors to Cologne,

as a precautionary measure oft the city council to avoid further spread of COVID-19 our Service Center and the KölnShop are currently closed.
From Tuesday, June 2, we will be back in action for you:
Monday - Saturday 11.00 - 17.00 hrs
Sunday 10.00 - 14.00 hours
Closed on public holidays.


As a matter of course we continue to be at your disposal via telephone +49 (0) 221 346 43 0 and e-mail: info@koelntourismus.de. You will find updated information at www.cologne-tourism.com and in our Visitkoeln Social Media channels.

Thank you for your understanding and we hope to be there for you at this place again soon! 

Your KölnTourismus team



Visit Cologne and need information about organized tours, museums, theatre opening hours, current event calendar or public transport? Just stop by our ServiceCentre at the Cathedral. Anyway, it doesn’t matter where the shoe pinches whilst staying in our beautiful cathedral city – we have certainly something up our sleeve. And should something be all Greek to you, no problem: we speak fluent English as well as Spanish, French, Italian and more.

Even if you are looking for some original souvenirs - we would like to invite you in our KölnShop on the lower floor. Maybe we can answer some of your questions in advance: Check out our frequently ask questions.