Service Centre

+++ Coronavirus:

We are happy to assist you at our Service Center at the Cathedral: Monday - Saturday 09.00 - 19.00; closed Sundays and public holidays, and of course we are still there for you: by phone at +49 (0) 221 346 43 0 (Monday to Friday: 10 a.m. to 3 p.m., except public holidays) or by email at info@koelntourismus.de.

You can get updates on the situation on site here or via our social media channels. +++


Visit Cologne and need information about organized tours, museums, theatre opening hours, current event calendar or public transport? Just stop by our ServiceCentre at the Cathedral. Anyway, it doesn’t matter where the shoe pinches whilst staying in our beautiful cathedral city – we have certainly something up our sleeve. And should something be all Greek to you, no problem: we speak fluent English as well as Spanish, French, Italian and more.

Even if you are looking for some original souvenirs - we would like to invite you in our KölnShop on the lower floor. Maybe we can answer some of your questions in advance: Check out our frequently ask questions.