FAQ

• Ria Money Transfer (Hohe Straße 142, 50667 Cologne)
• Reisebank in the Central Station of Cologne (Trankgasse 11, Bahnhofsvorplatz, 50667 Cologne)

• At the ticket automats in the Central Station as well as the automats inside the tram or underground lines
• At the VRS booth in the travel desk/office (Reisezentrum) of the Central Station
• At the KVB booth in the Central Station (located in the lower level of the train station, which leads to the underground platform)

• In the lockers within the Central Station
• In the luggage deposit in the Central Station (in the lobby of the Central Station)
• A few lockers are available at the train station "Bahnhof Köln Messe-Deutz"

• At the cab/taxi stand next to the Cologne Tourist Board, Burgmauer
• At the cab/taxi stand at the Central Station (Bahnhofsvorplatz/Dompropst-Ketzer-Straße)
• Taxi-Ruf Köln (Tel.: +49 (0) 221 2882)

• Inside the underground car park at the Cathedral (Kurt-Hackenberg-Platz 2, 50667 Cologne)
• Inside the underground car park at the Philharmonic (Bischofsgartenstraße 1, 50667 Cologne)
• Inside the Central Station underground car park (Breslauer Platz 1, 50668 Cologne)

• At the public office in downtown Cologne (Laurenzplatz 1-3, 50667 Cologne)
• At the auto checkpoints and auto repairs which are generally responsible for major and exhaust pipe emissions of vehicles
• Markant Tankstelle (Rolshover Straße 420, 51105 Cologne; Tel.: +49 (0) 221 8301240, open daily 24 h)
• SB-Tankstelle Z. Hariklar (Schmittgasse 44, 51143 Cologne; Tel.: +49 (0) 2203 982111, opening hours Saturdays and Sundays: 8 a.m. till 8 p.m., Monday till Friday: 7 a.m. till 9 p.m.)
• SB-Tankstelle Keimes (Dellbrücker Hauptstraße 9-11, 51069 Cologne; Tel.: +49 (0) 221. 684754, opening hours Sundays: 8 a.m. till 10 p.m., Monday till Saturday: 7 a.m. till 10 p.m.)

More information on the Website of the City of Cologne (Only in German).

• Mc Clean-WC Center in the Central Station (E-Passage, open 24 h)
• WC on the southwest corner of Cologne Cathedral (down the stairs, where you would also enter the tower of Cologne Cathedral, Monday till Sunday: 8 a.m. till 9 p.m.)

• There is a Pharmacy (Apotheke im Hauptbahnhof) inside the Central Station (located at the platforms 10 & 11 at the backside exit towards Breslauer Platz)
• Dom-Apotheke (Bahnhofsvorplatz 1, 50667 Cologne)

• Mc Clean-WC Center in the Central Station (E-Passage, open 24 h)
• Railway mission in the Central Station (children's lounge, platform 1 E, accessible by elevator). 
  The room can also be used for undisturbed breastfeeding. It is possible to heat food in the microwave. 
  The railway mission is open daily from 7.00 - 19.00 hrs.  
• In the dm supermarket (Minoritenstraße 1, 50667 Cologne)

You can find lockers in the Central Station where it is also possible to charge mobile phones (A-Passage, next to the staircase leading to platform 1).

• The station mission offers to lend a wheelchair on deposit. It is important to call in advance, as a vehicle must always remain in the station mission. 49 (0) 221. 1395-438. The railway mission is open daily from 7.00 - 19.00 hrs.
  The offer is free of charge, but you are welcome to make a donation. 
• At the company Storz (Fleischmengergasse 49-51, 50676 Cologne; Tel.: +49 (0) 221 949755 0, open Monday till Friday: 9:30 a.m. till 6 p.m., Saturdays: 10 a.m. till 2 p.m.).

• At the travel agency LufthansaCityCenter Frenzen on Breslauer Platz (Johannisstraße 54, 50668 Cologne)
• At the Kiosk at the roundabout on Marzellenstraße
• On the websites or via the apps of the different proprietors of long distance busses and trains

• From the Central Station you can take the S-trains S 6-19, all generally departing from platform 10
• Regional trains leaving from Central Station to Köln Messe-Deutz
• You can use the underground lines no. 3 or 4 from the stations Neumarkt or Appellhofplatz and get out at the stations Köln Messe-Deutz or Koelnmesse
• The tram lines no. 1 or 9 depart from Neumarkt or Heumarkt and bring you to the stop Köln Messe-Deutz

The S-trains S 13/19 or the Regionalexpress lines 6/8 connect the Central Station with the airports train station: Köln/Bonn Flughafen (approx. 15-20 duration of travel).